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UnitedHealthcare Community & State Share Advantage Helping Share Advantage Members Affected by Flooding Who Need Immediate Access to Care or Durable Medical Supplies

OMAHA, Neb. – (July 11, 2011) UnitedHealthcare Community & State is helping Medicaid members affected by ongoing floods in Nebraska. The assistance being offered helps to ensure that UnitedHealthcare Share Advantage Medicaid health plan participants residing in counties that have declared a state of emergency will continue to have access to healthcare and durable medical supplies.

Access to Healthcare: Medicaid members who have been displaced from their homes or whose access to healthcare has been disrupted due to the flooding can contact customer service by calling 1-800-641-1902, TTY 1-800-833-7352 to obtain access to healthcare services in-network. If a network provider is not available, UnitedHealthcare will attempt to arrange in-network services or will cover the non-network service until a network provider can be accessed. UnitedHealthcare Share Advantage plan participants who do not have their UnitedHealthcare Share Advantage ID card may call 1-800-641-1902, TTY 1-800-833-7352, 24 hours a day, 7 days a week for assistance.

Access to Durable Medical Supplies: UnitedHealthcare Share Advantage members who have been displaced from their homes or do not have access to necessary durable medical supplies such as blood-testing strips and blood glucose monitors for diabetics and other similar equipment, will be able to receive assistance receiving supplies by calling 1-800-641-1902, TTY 1-800-833-7352 . Members are also urged to inform pharmacists that they were affected by the floods in order to ensure supplies and medication requests are processed appropriately.

This applies to members enrolled in the UnitedHealthcare Share Advantage (Medicaid) plans. This policy is effective immediately and will remain active until at least July 26, 2011.

Affected counties include Washington, Cass, Otoe, Sarpy and Douglas.

Support for the American Red Cross: Through a $500,000 annual commitment, UnitedHealthcare participates in the Annual Disaster Giving Program of the American Red Cross, which is offering shelter, food, emotional support and other assistance to people in the affected communities.

UnitedHealthcare will continue to monitor the situation and adjust its policies as necessary.

About the American Red Cross
The American Red Cross shelters, feeds and provides emotional support to victims of disasters; provides nearly half of the nation's blood; teaches lifesaving skills; provides international humanitarian aid; and supports military members and their families. The Red Cross is a charitable organization — not a government agency — and depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit or join our blog at

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers and Medicare and Medicaid beneficiaries, and contracts directly with more than 650,000 physicians and care professionals and 5,000 hospitals nationwide. UnitedHealthcare serves more than 38 million people and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company.

Molly McMillen
UnitedHealthcare Community & State
(952) 931-6029

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