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UnitedHealthcare hawk-i Helps People Affected by Flooding Who Need Immediate Access to Care or early refills of Prescription Medication

Des Moines, Iowa – (July 11, 2011) UnitedHealthcare hawk-i is helping people affected by the ongoing floods in Iowa. Assistance includes: special measures to help ensure UnitedHealthcare hawk-i plan participants residing in counties that have declared a state of emergency continue to have access to care and prescription medications and financial support of the Red Cross' relief efforts in affected communities.

Access to Care: UnitedHealthcare hawk-i members who have been displaced from their homes can contact customer service by calling 1-800-464-9484 to obtain access to healthcare services in-network. If a network provider is not available, UnitedHealthcare hawk-i will cover the non-network service until a network provider can be accessed. UnitedHealthcare hawk-i plan participants who do not have their medical ID card may call 1-800-464-9484 for assistance.

This applies to members enrolled in the UnitedHealthcare hawk-i plans. The policy is effective immediately and will remain active until at least July 26, 2011.

Access to Early Prescription Refills: People who have been displaced or do not have access to their medications will be able to have prescriptions refilled early. UnitedHealthcare hawk-i members will be able to receive assistance with receipt of medications by calling 1-800-464-9484. Members are also urged to inform pharmacists that they were affected by the floods in order to ensure supplies and medication requests are processed appropriately.

Support for the American Red Cross: Through a $500,000 annual commitment, UnitedHealthcare participates in the Annual Disaster Giving Program of the American Red Cross, which is offering shelter, food, emotional support and other assistance to people in the affected communities.

UnitedHealthcare will continue to monitor the situation and adjust its policies as necessary.

Counties affected are Fremont County, Harrison County, Mills County, Monona County, Pottawattamie County, and Woodbury County.

About the American Red Cross
The American Red Cross shelters, feeds and provides emotional support to victims of disasters; provides nearly half of the nation's blood; teaches lifesaving skills; provides international humanitarian aid; and supports military members and their families. The Red Cross is a charitable organization — not a government agency — and depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit or join our blog at

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers and Medicare and Medicaid beneficiaries, and contracts directly with more than 650,000 physicians and care professionals and 5,000 hospitals nationwide. UnitedHealthcare serves more than 38 million people and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company.

Molly McMillen
UnitedHealthcare Community & State
(952) 931-6029

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