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Complex Care Population

 

Moving home without missing a beat

When you’re facing cancer, you need extra care and support. What you don’t need are complications that make it more difficult to get the treatment you need. That’s what William*, a 29-year-old UnitedHealthcare® Community Plan member, was faced with while trying to get treatment for tumors caused by neurofibromatosis. After surgery to have a tumor removed he had been left in a wheelchair, unable to care for himself. As a result, he needed to move to Mobile, Alabama, to live with his parents.

The problem was that William had another tumor that needed to be treated quickly. 

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Finding the Courage to Change

With help from a pragmatic case manager, a member burdened by extreme obesity is gradually regaining control of her life.

Few things are more difficult than changing a longtime habit — even if that habit, like overeating, is destroying your quality of life. That was the struggle faced by Chandra, a member in her 60s who was extremely obese.

Chandra joined our Plan in 2013. Kim Hess, a high-risk case manager, immediately reached out to her. “I was very concerned about her acute health issues,” she recalls. “But I was also worried about her overall well-being and poor quality of life.”

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