Effectively integrating care for complex populations
Integrated care is changing the way patients receive care by focusing on caring for the whole person – often by combining physical and behavioral care into one plan to improve the mental and physical condition of an individual. But what does integrated care mean for individuals with chronic conditions? And how will it affect the relationship between providers and their patients?
Our 2-part virtual round table discussion with experts from across UnitedHealthcare Community & State will examine these questions and more.
Continuum of physical and behavioral health care integration
Effectively integrating care for the I/DD population
UnitedHealthcare is dedicated to ensuring that individuals of all ages with intellectual and developmental disabilities, physical disabilities, behavioral health diagnoses, cognitive impairments, or serious mental illness have access to the services they need to live healthier lives in the community, as well as greater flexibility and control over their own lives.
Effectively integrating behavioral health & physical health
It is well recognized and well documented that there are significant correlations between physical and behavioral health. However, historically the systems that have been designed to deliver services to address physical and behavioral health have been built and developed independently, with no formal, system-level coordination.
By integrating behavioral health into a comprehensive Medicaid Managed Care contract, a state can:
- Provide a comprehensive approach to care coordination across medical and behavioral services, thereby improving the coordination between service providers and addressing opportunities for improved health outcomes, particularly for individuals with serious mental illness and chronic medical conditions.
- Improve member and provider experiences by ensuring a holistic view of the individual, simplifying access to behavioral health services, integrating materials, resources and tools, and building a quality management program that fully addresses the medical and behavioral needs of the individuals served.
- Ease a state’s administrative complexity and reduce administrative costs by having fewer vendors to manage, aligning incentives to coordinate care within the health plans, and integrating data and reporting structures.
- Enhance health plan ability to deliver on state goals regarding integration, improved quality, and increased cost efficiencies by providing health plans with a holistic view of individuals. This approach integrates the management team to include all behavioral health services, and aligns staff training, policies, procedures, work flows and operating procedures to include all benefits, and provides a common information system for communication within the plan.
- Reduce fragmentation and ease differences across geographies by leveraging an integrated approach to care coordination and planning. This is particularly important considering the critical role many counties play in the delivery and purchase of behavioral health services that often leads to differences in processes, services, available benefits, and providers across a state.
- Increase capacity to deliver innovations within behavioral health by bringing experience with alternative delivery and payment models that encourage improvements in care and quality outcomes, including system capacity to support providers in enhancing their practice and empowering individuals to take ownership of their overall health.
Integrated care member stories
Caring for the whole person is our goal, considering a person’s head, heart, and home is part of our approach to care. Below are examples of how this approach is is helping our members live healthier lives.