Integrated Care: Member Perspective with Ms. Ross

Felice Hill, Housing Partner – Clinical Program Consultant, works with UnitedHealthcare Community Plan of Louisiana members experiencing housing instability or homelessness. Felice recognizes that there are many factors that can impact an individual’s path to good health – prior to connecting with Felice, Ms. Ross only dreamed of, “Having a safe home where I can simply sit on a porch to catch the warm sun or light breeze upon my face.” See how the work of Felice and an entire interdisciplinary team was able to make a difference for Ms. Ross and her family. 

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