While telemedicine has been vital to providing care to patients served by Winn CHC, the funding has allowed the team to dedicate a full-time staff member to care for UnitedHealthcare members living with chronic conditions.
With so many chronic conditions impacting a subset of the 2,400 UnitedHealthcare patients served by Winn CHC – personal outreach has been monumental in identifying issues, managing care, and improving care coordination. For instance, through one call, a patient experiencing homelessness explained that she was unable to manage her diabetes because of the socioeconomic factors impacting her. Sandy Wilson, Winn CHC Patient Care Coordinator, worked tirelessly to help the individual gain access to the resources needed in addition to helping her with her health conditions.
“Sandy and the team at Winn CHC go above and beyond to care for our members. With every engagement Sandy has with a patient she is looking at how to improve their whole health and that includes things like food and housing, much more than just healthcare,” shared Dinah Walker, Clinical Transformation Consultant, UnitedHealthcare Community Plan of Louisiana
Because of Winn’s dedication to the patients they serve, the UnitedHealthcare members and Louisianans in their care have experienced improved health outcomes thanks to the wraparound services and continuous support they receive regularly. It is through the collaboration of our community health center partners like Winn and others across the country that we are truly able to help people live healthier lives.