Bringing a newborn home is a joyous occasion, but it can also be a challenging time, and the COVID-19 pandemic has complicated things further for new parents everywhere. It wasn’t until two parents in Orleans Parish were getting ready to deliver their fourth child at the hospital when they learned that they tested positive for COVID-19. Luckily their newborn tested negative for the virus, and they were able to receive treatment to manage their diagnoses, but they still had to return home to care for their three other children ages 4, 8 and 12 years old.
Brandie, a UnitedHealthcare Community Plan of Louisiana Healthy First Steps Care Manager, called the Trepagnier family as part of a routine check-in. Mrs. Trepagnier explained that she was not sure how she was going to get food for her family since they were under quarantine for COVID-19 and unable to leave the house – she was genuinely concerned that they would run low on necessities in the upcoming days.
Brandie put in a referral for the family to receive an emergency food box through a program created to help UnitedHealthcare Community Plan members facing food insecurity during the COVID-19 pandemic. Through the program, individuals who couldn’t get to the store or find local resources, would receive a box of non-perishable foods including noodles, rice and other items. Brandie also coordinated a meal delivery large enough for the whole family through Mom’s Meals - a program that provides meal delivery to UnitedHealthcare Community Plan members after a hospital discharge.