While the COVID-19 crisis has changed the ways in which people physically interact with one another, it hasn’t changed the compassion we feel for our members.
At UnitedHealthcare Community Plan, our goal is to support our members in living full, healthy lives and we focus on providing the support needed for the best outcomes. In the current health crisis, this means solutioning for issues like isolation — which can be just as detrimental to the health and wellbeing of our members.
When COVID-19 restrictions went into effect in Texas, more than 90 UnitedHealthcare Community Plan Nursing Facility Service Coordinators (NFSC’s), covering approximately 500 nursing facilities, were unable to meet members in person, since it wasn’t safe for members to leave the nursing facilities or receive visitors. Our NFSC’s help Medicaid members navigate the health care system, and they are an incredibly important part of our member’s care team – in addition to being a friendly face and providing social interaction. Given that the NFSC’s were unable to physically meet with members, they wanted to ensure they maintained contact and continued to make an impact on the lives of some of the most vulnerable members we serve.
"Since the crisis started it has really been a challenge to be part of our members lives… they are now isolated, confined to their rooms. It is an honor and a blessing to serve the ‘Greatest Generation’ – it is so important that we not forget these people who have given so much in the past."
Betty More, RN BSN NF/SC
Our Texas NFSC team continues to demonstrate their passion and dedication to their work and the communities they serve.
We are incredibly proud of our team for developing these innovative ways to stay in contact and engaged with some of the most vulnerable members of our community.