Throughout the crisis, advocates worked with members to ensure:
- No disruption in services, including already scheduled or needed care appointments
- Necessary health and hygiene items needed were available
- Transportation was arranged for care visits
- Member concerns and preferences were listened to and supported
- Pets got the vaccinations necessary to accompany residents to their new facilities
While the members were caught off-guard by losing their homes, the speed at which their housing insecurity was resolved went a long way toward healing. This is whole-person care in action. And it's just one example illustrating why managed care is so important to those who need long-term services and supports such as assisted living care.
Whether the need is for reliable transportation, nutritional food or stable housing, managed care can help to ensure that need is met. Housing stability is a key factor in economic stability—the leading factor in social determinants of health2—it represents one of the best opportunities to impact health outcomes and health inequities.
For the residents of Pine Tree, who were more at risk due to behavioral health challenges, instability in housing could have easily resulted in several negative consequences:
- Loss of access to familiar caregivers
- Weakened connections to friends and family
- Increased stress or anxiety
- Loss of emotional support systems
- Food insecurity
Fortunately, members benefited from the coordinated approach offered by managed care.