Improving wellness and health outcomes
Emphasizing a personalized care experience
There is no such thing as a broad approach when it comes to our member health experiences. Personalizing how we engage with new members is integral to the quality of care we provide.
Expanding value-based care and strong provider partnerships
We work for enhanced and deeper provider partnerships through value-based contracting, including Home and Community-Based Service (HCBS) providers and Aging Services Access Points (ASAPs). This enhancement to our clinical model allows us to have a member-centered approach in caring for our members while continuing to meet them where they are, resulting in effectively coordinated care.
Engaging communities to improve health
We address social determinants of health (SDOH) needs by reviewing claims data, provider referrals and direct feedback from our members. The valuable information this provides is the ultimate guide to determine where investments will be made to meet the needs of special populations.
Year in review
UnitedHealthcare Community Plan of Massachusetts marked a number of commitments realized in 2022, from expanding access to care to improving social determinants of health to bringing communities together. Take a look back at the year and the successes and strides we will continue building on in 2023 to ensure all of our members live healthier lives.