It’s our privilege to work within the Massachusetts healthcare system and with MassHealth to help Massachusettsans live healthier lives.
Improving wellness and health outcomes
When it comes to improving health outcomes for our members, we focus on quality and longevity. We understand that improving wellness in our communities entails strategic efforts to building health equity and consistently fostering diversity and inclusivity in what we do.
Emphasizing a personalized care experience
There is no such thing as a broad approach when it comes to our member health experiences. Personalizing how we engage with new members is integral to the quality of care we provide.
Expanding value-based care and strong provider partnerships
We work for enhanced and deeper provider partnerships through value-based contracting, including Home and Community-Based Service (HCBS) providers and Aging Services Access Points (ASAPs). This enhancement to the clinical model allows us to have a member-centered approach in caring for our members while continuing to meet them where they are, resulting in effectively coordinated care.
Engaging communities to improve health
We address social determinants of health (SDOH) needs by reviewing claims data, provider referrals and direct feedback from our members. The valuable information this provides is the ultimate guide to determine where investments will be made to meet the needs of special populations.