At UnitedHealthcare Community Plan of North Carolina, Medicaid managed care is about more than providing medical services, it’s about understanding the broader challenges that affect member health and delivering coordinated solutions that address them.
In this video, a UnitedHealthcare team member shares how a member’s inquiry about a gas voucher led her to identify additional needs including housing, childcare and transportation. Through cross-functional collaboration and a whole-person approach, the team was able to connect the member to temporary housing, secure permanent housing assistance and support her stability during cancer treatment.
This story reflects the commitment of UnitedHealthcare Community Plan of North Carolina to proactively identify and resolve barriers to health through comprehensive, person-centered care. Our teams are trained to look beyond the immediate request to ensure members receive the full range of services and supports available to them, helping drive better outcomes and improved quality of life.
Learn more about how we impact residents by visiting our North Carolina profile page.
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